Application Support Lead

Location:

Houston, TX, US, 77056

Req ID: 89955

Facility: Williams Tower -130

Department: Digital Controls Office

Division: Innovation

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary *MoReTec* recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

Come Join an Inclusive Team

---

We are looking for a highly skilled Application Support Lead to ensure our trading platforms remain robust, reliable, and optimized. This role will own the stability, performance, and end-end support of our trading application and integration workflows.

This role is highly visible and requires strong experience supporting front, mid and back office trading functions. You will work directly with the trading floor and partner closely with technology teams to ensure the availability and reliability of ETRM/CTRM platforms, market interfaces, scheduling tools, pricing engines, and risk systems.

A Day in the Life

---

General

• Serve as the primary application support lead for all trading systems, data and integration workflows.
• Provide end to end ownership of trading application incidents, from initial triage through resolution and root cause analysis.
• Support and maintain ETRM/CTRM platforms, pricing services, market data integrations, reporting systems, integration platform and custom trading applications.
• Monitor application performance and proactively identify issues such as latency, interface failures, integration breaks, or data quality discrepancies to minimize business disruption.
• Administer and monitor critical integration and workflow tools such as Azure Integration Services, AppDynamics, job schedulers, and API gateways.
• Collaborate closely with trading organization to identify and resolve system discrepancies.
• Oversee system upgrades, deployments, and maintenance to ensure their proper function and performance.
• Partner with IT Business Interface team to understand business requirements and deliver configuration changes/updates.
• Create and maintain thorough documentation, including operations manuals and user guides.
• Drive continuous improvement initiatives to enhance system resilience, automation, observability, and user experience.

Area of Expertise, Requirements

• Strong understanding of trading workflows from front‑office deal creation through mid‑office risk and back‑office settlement.
• Proficiency with:

o SQL and database troubleshooting

o Data, Integration and middleware technologies (Azure, App Dynamics, Snowflake, PowerBI, API, etc.)

o Log analysis and application observability tools

• Demonstrated ability to troubleshoot quickly and accurately in high‑pressure, time‑critical environments.
• Strong communication and relationship‑building skills, with the ability to work directly and effectively with traders and senior business leaders.
• Proven experience in a fast-paced trading environment with incident management, root cause analysis, and change control processes.
• Familiarity with cybersecurity best practices, data governance, and SOX controls in trading environments.

You Bring This Value

---

Education

• Bachelor’s degree in Information Systems, Engineering, Business, Finance, or a related field or 3+ years of relevant trading application support experience for a trading organization.
• ITIL, Cloud certification (Azure/AWS), or other relevant technical credentials are a plus.

Work Experience

• 3+ years of experience providing technical support for trading platforms within commodities, energy, or financial markets.
• Minimum 3 years of experience supporting:

o ETRM/CTRM platforms (e.g., Entrade, Endur, Allegro, or similar systems)

o Market data platforms (ICE, CME Direct, Trayport, etc.)

o Trading eco system interfaces, pricing engines, and custom trading applications

• Proficiency with SQL for data investigation and issue analysis
• Hands on experience supporting front, middle, and back office users, including traders, schedulers, risk, and settlements
• Strong background in incident management, root cause analysis, and working in high availability, high pressure environments
• Experience troubleshooting integrations, APIs, market data feeds, and batch/scheduled jobs
• Exposure to cloud environments (Azure/AWS)
• Experience participating in UAT, release management, and change control processes
• Familiarity with SOX, audit controls, and application access/entitlement workflow

What We Offer

---

LyondellBasell is proud to provide a competitive total compensation package designed to reward excellence and support the well-being of our employees. Our Total Rewards package includes equitable and market-competitive base pay as well as locally relevant incentives, fostering a culture of pay-for-performance that recognizes both individual and company achievements.

We extend the following benefits to *eligible employees:

Workplace Flexibility: The Company’s Global Remote Work Policy allows eligible employees to request to work remotely up to two full days per standard work week at an approved location other than the designated worksite or office, such as at a home office with managerial approval.

Comprehensive Health, Welfare, Life and Retirement Programs: Our comprehensive programs are aligned with local practices.

6% LYB match on 401(k) contribution

5% LYB cash balance pension plan accrual

Comprehensive Well-being Benefits: Programs to support your physical, mental, financial, and social health, ensuring you receive the care you need, when you need it.

Employee Stock Purchase Plan: The LYB ESPP offers a 10% discount on LYB stock for eligible employees in Germany, Italy, Netherlands, Spain, and US.

Educational Assistance Program: To encourage self-development by providing financial aid for approved educational activities voluntarily undertaken by employees.

Bravo Rewards Program: Recognizing outstanding employee contributions.

Robust Medical and Life Insurance Packages: Offering a variety of coverage options to meet individual needs.

Professional Development: Opportunities to learn and grow through training, mentoring, work experiences, community involvement, and team building activities.

Competitive Vacation Policies: Generous annual leave to support your work-life balance.

Global Adoption Policy: Support for employees expanding their families.

Matching Gifts Program: Enhance the impact of your charitable contributions to qualified organizations.

• Eligibility for certain benefits and rewards programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement and may be changed from time to time without notice, subject to applicable law.

Competencies

---

Build Partnerships

Drive Innovation

Grow Capabilities

Promote Inclusion

Motivational Fit

Technical Skills

Deliver Results

Learn more about our benefits: Benefits/Health & Welfare | LyondellBasell

Stay Connected!

• Visit our LYB Website
• Follow us on LinkedIn and Instagram
• Like us on Facebook
• Subscribe to our YouTube channel

LyondellBasell is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, disability, age, veteran status, and other legally protected characteristics. The US EEO is the Law poster is available here.

LYB is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation related to LYB’s recruiting process, please email us at Careers@lyb.com.

Applicants must be at least 18 years old.

LyondellBasell does not accept or retain unsolicited résumés or phone calls and/or respond to them or to any third party representing job seekers.

Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement.