IT APPLICATION SUPPORT OFFICER

Main missions are :

• Ensure system stability and run continuity for the full system (services, batches, etc… running in Europe or Singapore)
• Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/V@r/Valo – Curves marking tools – Market data – Static referential – Short term trading.
• Share relevant information with support and development teams in Paris & Brussels

The main responsibilities are:

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• Production monitoring

+ Monitor the global IT platform and execute the associated action when alerts are raised.

+ Process (analyze, solve, document) incidents.

+ Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people)

+ Maintain monitoring systems and continuously share ideas to improve its effectiveness.

+ Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts)

+ Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover

+ Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures

• Support to users

+ Process local user support requests (configurations, assistance,…)

+ Collect regularly user feed-backs on system Run Quality and share it with development teams

• transversal

+ Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,…

+ Self-organize continuous learning on the IS systems and landscape

+ Manage the IT part of the Singapore Business Continuity Plan

Share improvement ideas with Business Analyst

• Education

+ Bachelor's or Master's degree in Information Technology, Engineering, Mathematics, Finance, or a related discipline.

Professional Experience

+ 3+ years of experience as an Application Support Specialist within commodity trading, energy trading, or financial services environments.

+ Experience supporting trading, risk management, and portfolio management processes across front, middle, and back-office functions.

+ Proven experience working in live trading environments and supporting business-critical applications.

+ Experience with ETRM/CTRM, trading, or risk management platforms such as Orchestrade, Endur, Murex, Calypso, Beacon, or equivalent solutions.

+ Experience working with global and cross-regional teams in delivering business and technology initiatives.

Trading & Risk Management Knowledge

+ - Understanding of the complete trade life cycle including trade capture, validation, confirmations, fixings, exercises, liquidations, terminations, settlements, and reporting.

• Knowledge of risk management concepts and metrics, including:
• Greeks and sensitivities
• P&L explain and attribution
• Mark-to-Market (MtM)
• Value-at-Risk (VaR)
• Position and exposure management
• Limit monitoring and controls
• Understanding of pre-trade pricing, valuation methodologies, and risk engine concepts.
• Experience with market data management, curve building, valuation curves, and market data retrieval platforms.

Understanding of static data management, reference data governance, and workflow management processes.

• Technical Skills

• Experience in production monitoring and application support for large-scale IT systems.
• Strong SQL skills for data analysis, troubleshooting, and reporting.
• Good scripting skills (PowerShell, Python, Shell scripting, or equivalent).
• Experience with automation and scheduling tools such as Automic or similar workload automation platforms.
• Good understanding of Windows environments and enterprise application ecosystems.
• Strong knowledge of Microsoft Excel and data analysis tools.

Personal Competencies

• Strong analytical and problem-solving capabilities with excellent attention to detail.
• Ability to investigate complex business and technical issues and identify practical solutions.
• Excellent verbal and written communication skills.
• Strong stakeholder management and facilitation capabilities.
• Ability to communicate effectively with both business and technical audiences.
• Proactive, pragmatic, and results-oriented mindset.
• Strong organizational and planning skills.
• Ability to work under pressure and manage competing priorities.
• Demonstrated learning agility, resilience, and continuous improvement mindset.

Languages

• + Fluent in English (written and spoken).

+ French and/or Japanese language is a plus.

Company Name: Supply and Energy Management

Minimum Base Salary:

Maximum Base Salary:

Pay Basis:

### Why this matters to us

Our organisation is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We offer reasonable accommodations upon request for individuals with disabilities.