Employment Type
Experience Level
- Bachelor's Degree or equivalent
Education Level
- Singapore | Closing On 06 Oct 2026
Country
Working Arrangement
#### About Us
About the Company
The JERA Global Markets Group (JERAGM) is a leading utility backed energy trader. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading Ltd, JERAGM's shareholders are among the world's major utilities.
JERAGM operates one of the most exciting energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. Its in-depth knowledge and market insights enable us to capture trading opportunities, optimise portfolios, create value and enhance security of supply for our customers.
Headquartered in Singapore, JERAGM has a global talent pool of about 400 people across offices located in five strategic locations: Singapore, the UK (London), Japan (Tokyo), the US (Houston) and Australia (Brisbane).
JERA Global Markets Pte. Ltd. is strongly capitalised with over US$500 million in paid up capital and has retained its AA Stable rating from R&I, attributable to a robust business model and solid financial base. JERAGM has a total equity of US$3.4 billion (as of 1 April 2025).
#### Job Description
The successful candidate will report to the IT Service Delivery Manager and join a global IT Operations team that provides follow-the-sun support across the APAC, EMEA, and AMER regions.
In this role, you will provide application support across front, middle, and back-office trading functions, ensuring business-critical systems remain reliable and available for users worldwide. You will work closely with business stakeholders, technology teams, and third-party vendors to resolve issues, deliver enhancements, and contribute to cloud, automation, and digital transformation initiatives that support the business.
Key Role Responsibilities:
- Provide end-to-end application support for a global user base by diagnosing and resolving application, system, and data issues, escalating issues where appropriate, tracking them through to resolution, and ensuring timely communication with users to minimise business disruption.
- Manage incidents and service requests through Jira, ensuring requests are prioritised, tracked, and resolved efficiently while providing timely updates to stakeholders in accordance with agreed SLOs/SLAs.
- Investigate recurring application issues, perform root cause analysis, and collaborate with relevant teams to implement permanent fixes and drive continuous service improvement.
- Develop and continuously improve support processes, including maintaining operational documentation, knowledge articles, and standard operating procedures in Confluence to enhance service quality and team efficiency.
- Collaborate with business users, developers, and vendors to deliver application enhancements through requirements gathering, environment management, testing, deployment coordination, and release activities, while ensuring compliance with change management processes.
- Monitor application availability, performance, and capacity to proactively identify issues, implement improvements, and maintain reliable services for the business.
- Contribute to global IT initiatives and digital transformation programmes, including but not limited to application implementations, process improvements, automation, and technology adoption that support business growth and operational excellence.
- Share technical knowledge and best practices by mentoring colleagues, maintaining team documentation, and fostering a culture of continuous learning and collaboration.
- Provide out-of-hours support when required for major incidents, planned maintenance, production releases, and critical business activities such as month-end processing.
#### Qualifications
Essential
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional qualifications and relevant industry experience.
- At least 5 years' experience in Application Support within a complex trading environment, supporting multiple applications, business stakeholders, and third-party vendors.
- Good understanding of the trade/deal lifecycle, physical and financial energy commodities, and working knowledge of an ETRM/CTRM platform (preferably Allegro Horizon or Topaz).
- Strong analytical, problem-solving, communication, and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences and build effective working relationships.
- Experience diagnosing and resolving application issues in Windows Server and Windows desktop environments.
- Knowledge of ITIL practices, SQL, and scripting/automation using PowerShell and/or Python.
- Self-motivated and customer-focused, with the ability to take ownership, work proactively, and deliver high-quality outcomes in a fast-paced environment.
Desirable
- Experience with market data platforms (e.g. ZEMA or DataGenic), Azure DevOps, Visual Studio, Crystal Reports, and managing small projects or application changes.
- Experience with enterprise trading and business platforms such as Allegro Horizon ETRM, Topaz, Trayport GlobalVision/Joule, FXAll, WebICE, Infor SunSystems/Q&A, Veson IMOS, FEA (Allegro Analytics), CubeLogic, Bloomberg, or Reuters.
- Experience administering applications hosted in Microsoft Azure and familiarity with cloud monitoring tools such as Azure Monitor, Application Insights, and Log Analytics.
- Experience with Agile delivery methodologies, Atlassian products (Jira and Confluence), and DevOps practices.
- Adaptable and eager to learn new technologies, with the ability to work effectively in a diverse, multicultural, global environment.
Posted On 07 Aug 2026